Skadimo Xperts has recently been chosen by NGC Energy Sdn Bhd (Malaysia), a multinational corporation (MNC), to provide a 'Contact Centre As' service solution for their Malaysian Headquarters in Pusat Bandar Damansara, Kuala Lumpur. With the unwavering support from our vendor partner, ORENCloud, our team managed to accomplish the deal within three executive meetings.
As an overview, NGC Energy Sdn Bhd (Malaysia) operates as a wholly owned subsidiary of National Gas Company SAOG, a distinguished Omani Joint Stock Company recognized for its trailblazing contributions to the regional LPG marketing sector. Leveraging a wide array of energy solutions, they aim to potentially foster growth in diverse subdivisions, including catering to the requirements of residential, commercial, and industrial clients. Their extensive range of products and services encompass a comprehensive approach to meeting energy needs across these segments.
Thus, the 'Contact Centre As' service solution is designed to efficiently manage incoming calls to NGC Energy Sdn Bhd (Malaysia)'s toll-free number. This includes an Agent Dashboard and Ticketing System, whereby it allows them to track all calls and seamlessly ensure an exceptional customer experience. In fact, the flat-rate nationwide call charges will contribute in sustaining their operational budget. Optimizing internet connectivity through softphones also provides the added benefit of free calls to counterparts, worldwide.
It is promising to note that NGC Energy Sdn Bhd (Malaysia) has become the second MNC (multinational corporation) to embrace our voice solutions, following in the footsteps of COHU (Multitest), whom is contemplating to extend services to its international offices. This aligns perfectly with our vision of becoming a globally recognized one-stop centre for digital transformation services, solidifying our commitment as #WeAreTheXPERTS.
Embark on this remarkable journey towards a sustainable tomorrow with us. For inquiries and the latest updates, don't hesitate to contact us via email at hello@xperts.my or explore our website at www.xperts.my.
